At Lucy Journies, we strive to ensure your satisfaction with every purchase. If you are not fully satisfied with your order, please review our return and refund guidelines below.
Return Period
You may request a return within 14 days of receiving your order.
Eligibility for Returns
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
How to Initiate a Return
To start a return, please contact us at [email protected] with your order details and reason for the return. Our team will guide you through the process.
Refunds
Refunds will be processed only in cash after we receive and inspect the returned item. Please allow up to 7 business days for the refund to be processed.
Non-Returnable Items
Some items may not be eligible for return due to hygiene or safety reasons. This will be communicated at the time of purchase if applicable.
Shipping Costs
Shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Contact Us
If you have any questions about returns or refunds, please reach out to us at [email protected].